How does Carbonesque Warranty work?
All Carbonesque products are made with hand-picked quality materials and handcrafted to last generations, to protect you from the most unforgiving weather conditions, and we proudly stand by each one. Carbonesque products that are purchased from our authorized online store are fully warranted against any defect in craftsmanship or materials for the lifetime of the product– worn by the original owner. If the product fails due to a manufacturing defect, we will gladly take it upon ourselves to repair the product if possible, free of charge, or we may choose to replace it based on the case. If a certain style is unavailable for replacement, we will provide a style of equal value and similar design.
This warranty does not cover any repairs or replacements due to improper care, negligence of the garment or regular wear and tear that happens over time. The warranty will not be applicable if the inside garment tag is removed. For any other damage that may happen that is not covered by the warranty may be requested to be repaired for a reasonable charge, which will be discussed and confirmed with the customer prior to any repairs.
How do I create a Warranty/Service claim?
You can create a warranty/service claim by simply reaching out to us. Our customer service representatives are quick and reliable and will get back to you almost immediately. Please submit your request via the warranty/service claim form, follow the steps, fill out the required information and submit to us for review.
Who handles the shipping costs?
Customers are responsible for the cost of shipping the items to Carbonesque facilities, and Carbonesque will cover the return shipping cost. Please make sure you are using a reliable shipping carrier that can provide you with a tracking number and proof of delivery as we are not responsible for the shipment until we sign for delivery.
How do I ensure my Carbonesque jacket is authentic?
By purchasing from our authorized online store, you can be sure that the Carbonesque product is authentic and is covered by the Carbonesque Lifetime Warranty.