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FAQ (Frequently Asked Questions)


 COVID-19

• Are online orders still being processed?

Yes, all customers are welcome to order via www.carbonesquefashion.com/ and continue to enjoy complimentary shipping.

• Can we expect delays due to COVID-19?

As we continue to monitor this unprecedented crisis, there are no delays or disruptions on shipping orders within our time-frames. However we cannot guarantee that the carrier will not have any delays. Consult your local postage service for tracking information or any other specific questions. We thank you for your patience during this time.

• What is the response?

Carbonesque has taken strong steps in implementing precautionary measures during this time to ensure the safety of both it's team and the customers they serve. For more information on our response refer to our Covid-19 update page here.

• Will PPE & masks be available for customers soon?

For now there is no set date. As we further enhance our research and development to offer safe solutions for the future, we may have general PPE & masks available soon. Sign up to our newsletter to stay up to date and pre-order all upcoming products.

• Can I return a purchase made recently?

All returns will continue to be accepted. For information on how to submit a return claim, refer to the Return Policy section for more details.

LIFETIME WARRANTY

• What is the Carbonesque Warranty Policy?

All Carbonesque products purchased come with a lifetime warranty. If you would like to get additional information on our warranty policy, or would like to submit a claim you may click here.

• How can I inquire for warranty/service?

For a list of what's required to submit a claim, you may refer to the Warranty Claims page for more details.

• What is the process for submitting a claim?

If you would like to submit a claim, you may click here.

Please note all shipping costs will be on the customers expense when sending us your coat for any repairs/replacements.  

PRODUCT INFO & CARE

• Why are Carbonesque products made with high quality? 

Our quality is a reflection of our service & we believe in crafting performance that is meant to last. All Carbonesque products will ensure an authentic seal of quality with lifetime warranty. For more information on our warranty policy, you may click here.

• Why is Carbonesque winter outerwear so warm?

All Carbonesque winter outerwear is engineered with maximum insulation for total heat loss control. The quality of materials we use also play a major roll in providing warmth such as our 800 fill power genuine goose down. For more information on Carbonesque’s warmth for winter please visit our Craftsmanship page here.

• What is the correct way to store my jacket during offseason?

If you have purchased a winter coat, a complimentary Carbonesque hanger cover & hanger will be included for easy storage during off season. Generally fur coats should be stored in cooler temperatures to avoid shedding and maintain durability.

• Should any products be dry cleaned?

Most products that we offer are instructed for professional dry clean only. Please refer to care label instructions for any specific details.

• Where can I purchase Carbonesque products?

Carbonesque products are sold entirely online, you may place your order at www.carbonesquefashion.com/ and continue to enjoy complimentary shipping.

ORDERS & SHIPPING

• How much are shipping costs?

We offer complimentary free shipping on all orders. For express delivery, extra charges may apply.

Please visit the Shipping page here to see if the offer applies to your location.

• How long till orders arrive?

We will continue to dispatch all orders without any delays, however we cannot guarantee shipping courier delays will not happen. For more information contact your shipping courier.

• How can I track my order?

Your order tracking number will be emailed to you once your package has left the facility. It will contain your tracking information.

• When will I receive my order confirmation e-mail?

Order confirmation emails will be sent out within 24 hours of placing an order. If for any reason you have not received your e-mail, you may contact us at info@carbonesquefashion.com with your order details.

• How can I cancel an order?

Once an order has been placed it cannot be cancelled. Please contact us if you have any questions regarding your purchase.

• Which methods of payment are accepted?

We accept all major credit cards.

For additional information related to payment you may click here.

• Can I change the Ship-To Address while an order is in transit?

No. The address provided when placing your order will be the shipping address used for delivery.

RETURN POLICY

• What is the return policy?

Your satisfaction is important to us. Complimentary return labels are available for your use within 30 days of purchase date if required conditions are met. For complete information visit the Returns & Exchanges page here.

• How can I start a return claim?

Please access the Carbonesque Return Center and follow the steps where you will be asked to provide your order details to submit a claim.

CAREERS

• How can I apply for a job/collaborate with Carbonesque?

We welcome you the opportunity to work with us! Send us an inquiry attached with your resume, or if you are a freelancer you may reach us at info@carbonesquefashion.com.

NEED HELP?

If you require any additional assistance, you may contact us & one of our personnel will assist you. 

Customer Care

Monday - Friday : 9:00 AM - 9:00PM EST

Saturday : 11:00AM - 6:00PM EST

Sunday : 11:00AM - 6:00PM EST

FAQ (Frequently Asked Questions)


 COVID-19

• Are online orders still being processed?

Yes, all customers are welcome to order via www.carbonesquefashion.com/ and continue to enjoy complimentary shipping.

• Can we expect delays due to COVID-19?

As we continue to monitor this unprecedented crisis, there are no delays or disruptions on shipping orders within our time-frames. However we cannot guarantee that the carrier will not have any delays. Consult your local postage service for tracking information or any other specific questions. We thank you for your patience during this time.

• What is the response?

Carbonesque has taken strong steps in implementing precautionary measures during this time to ensure the safety of both it's team and the customers they serve. For more information on our response refer to our Covid-19 update page here.

• Will PPE & masks be available for customers soon?

For now there is no set date. As we further enhance our research and development to offer safe solutions for the future, we may have general PPE & masks available soon. Sign up to our newsletter to stay up to date and pre-order all upcoming products.

• Can I return a purchase made recently?

All returns will continue to be accepted. For information on how to submit a return claim, refer to the Return Policy section for more details.

LIFETIME WARRANTY

• What is the Carbonesque Warranty Policy?

All Carbonesque products purchased come with a lifetime warranty. If you would like to get additional information on our warranty policy, or would like to submit a claim you may click here.

• How can I inquire for warranty/service?

For a list of what's required to submit a claim, you may refer to the Warranty Claims page for more details.

• What is the process for submitting a claim?

If you would like to submit a claim, you may click here.

Please note all shipping costs will be on the customers expense when sending us your coat for any repairs/replacements.  

PRODUCT INFO & CARE

• Why are Carbonesque products made with high quality? 

Our quality is a reflection of our service & we believe in crafting performance that is meant to last. All Carbonesque products will ensure an authentic seal of quality with lifetime warranty. For more information on our warranty policy, you may click here.

• Why is Carbonesque winter outerwear so warm?

All Carbonesque winter outerwear is engineered with maximum insulation for total heat loss control. The quality of materials we use also play a major roll in providing warmth such as our 800 fill power genuine goose down. For more information on Carbonesque’s warmth for winter please visit our Craftsmanship page here.

• What is the correct way to store my jacket during offseason?

If you have purchased a winter coat, a complimentary Carbonesque hanger cover & hanger will be included for easy storage during off season. Generally fur coats should be stored in cooler temperatures to avoid shedding and maintain durability.

• Should any products be dry cleaned?

Most products that we offer are instructed for professional dry clean only. Please refer to care label instructions for any specific details.

• Where can I purchase Carbonesque products?

Carbonesque products are sold entirely online, you may place your order at www.carbonesquefashion.com/ and continue to enjoy complimentary shipping.

ORDERS & SHIPPING

• How much are shipping costs?

We offer complimentary free shipping on all orders. For express delivery, extra charges may apply.

Please visit the Shipping page here to see if the offer applies to your location.

• How long till orders arrive?

We will continue to dispatch all orders without any delays, however we cannot guarantee shipping courier delays will not happen. For more information contact your shipping courier.

• How can I track my order?

Your order tracking number will be emailed to you once your package has left the facility. It will contain your tracking information.

• When will I receive my order confirmation e-mail?

Order confirmation emails will be sent out within 24 hours of placing an order. If for any reason you have not received your e-mail, you may contact us at info@carbonesquefashion.com with your order details.

• How can I cancel an order?

Once an order has been placed it cannot be cancelled. Please contact us if you have any questions regarding your purchase.

• Which methods of payment are accepted?

We accept all major credit cards.

For additional information related to payment you may click here.

• Can I change the Ship-To Address while an order is in transit?

No. The address provided when placing your order will be the shipping address used for delivery.

RETURN POLICY

• What is the return policy?

Your satisfaction is important to us. Complimentary return labels are available for your use within 30 days of purchase date if required conditions are met. For complete information visit the Returns & Exchanges page here.

• How can I start a return claim?

Please access the Carbonesque Return Center and follow the steps where you will be asked to provide your order details to submit a claim.

CAREERS

• How can I apply for a job/collaborate with Carbonesque?

We welcome you the opportunity to work with us! Send us an inquiry attached with your resume, or if you are a freelancer you may reach us at info@carbonesquefashion.com.

NEED HELP?

If you require any additional assistance, you may contact us & one of our personnel will assist you. 

Customer Care

Monday - Friday : 9:00 AM - 9:00PM EST

Saturday : 11:00AM - 6:00PM EST

Sunday : 11:00AM - 6:00PM EST

FAQ (Frequently Asked Questions)


 COVID-19

• Are online orders still being processed?

Yes, all customers are welcome to order via www.carbonesquefashion.com/ and continue to enjoy complimentary shipping.

• Can we expect delays due to COVID-19?

As we continue to monitor this unprecedented crisis, there are no delays or disruptions on shipping orders within our time-frames. However we cannot guarantee that the carrier will not have any delays. Consult your local postage service for tracking information or any other specific questions. We thank you for your patience during this time.

• What is the response?

Carbonesque has taken strong steps in implementing precautionary measures during this time to ensure the safety of both it's team and the customers they serve. For more information on our response refer to our Covid-19 update page here.

• Will PPE & masks be available for customers soon?

For now there is no set date. As we further enhance our research and development to offer safe solutions for the future, we may have general PPE & masks available soon. Sign up to our newsletter to stay up to date and pre-order all upcoming products.

• Can I return a purchase made recently?

All returns will continue to be accepted. For information on how to submit a return claim, refer to the Return Policy section for more details.

LIFETIME WARRANTY

• What is the Carbonesque Warranty Policy?

All Carbonesque products purchased come with a lifetime warranty. If you would like to get additional information on our warranty policy, or would like to submit a claim you may click here.

• How can I inquire for warranty/service?

For a list of what's required to submit a claim, you may refer to the Warranty Claims page for more details.

• What is the process for submitting a claim?

If you would like to submit a claim, you may click here.

Please note all shipping costs will be on the customers expense when sending us your coat for any repairs/replacements.  

PRODUCT INFO & CARE

• Why are Carbonesque products made with high quality? 

Our quality is a reflection of our service & we believe in crafting performance that is meant to last. All Carbonesque products will ensure an authentic seal of quality with lifetime warranty. For more information on our warranty policy, you may click here.

• Why is Carbonesque winter outerwear so warm?

All Carbonesque winter outerwear is engineered with maximum insulation for total heat loss control. The quality of materials we use also play a major roll in providing warmth such as our 800 fill power genuine goose down. For more information on Carbonesque’s warmth for winter please visit our Craftsmanship page here.

• What is the correct way to store my jacket during offseason?

If you have purchased a winter coat, a complimentary Carbonesque hanger cover & hanger will be included for easy storage during off season. Generally fur coats should be stored in cooler temperatures to avoid shedding and maintain durability.

• Should any products be dry cleaned?

Most products that we offer are instructed for professional dry clean only. Please refer to care label instructions for any specific details.

• Where can I purchase Carbonesque products?

Carbonesque products are sold entirely online, you may place your order at www.carbonesquefashion.com/ and continue to enjoy complimentary shipping.

ORDERS & SHIPPING

• How much are shipping costs?

We offer complimentary free shipping on all orders. For express delivery, extra charges may apply.

Please visit the Shipping page here to see if the offer applies to your location.

• How long till orders arrive?

We will continue to dispatch all orders without any delays, however we cannot guarantee shipping courier delays will not happen. For more information contact your shipping courier.

• How can I track my order?

Your order tracking number will be emailed to you once your package has left the facility. It will contain your tracking information.

• When will I receive my order confirmation e-mail?

Order confirmation emails will be sent out within 24 hours of placing an order. If for any reason you have not received your e-mail, you may contact us at info@carbonesquefashion.com with your order details.

• How can I cancel an order?

Once an order has been placed it cannot be cancelled. Please contact us if you have any questions regarding your purchase.

• Which methods of payment are accepted?

We accept all major credit cards.

For additional information related to payment you may click here.

• Can I change the Ship-To Address while an order is in transit?

No. The address provided when placing your order will be the shipping address used for delivery.

RETURN POLICY

• What is the return policy?

Your satisfaction is important to us. Complimentary return labels are available for your use within 30 days of purchase date if required conditions are met. For complete information visit the Returns & Exchanges page here.

• How can I start a return claim?

Please access the Carbonesque Return Center and follow the steps where you will be asked to provide your order details to submit a claim.

CAREERS

• How can I apply for a job/collaborate with Carbonesque?

We welcome you the opportunity to work with us! Send us an inquiry attached with your resume, or if you are a freelancer you may reach us at info@carbonesquefashion.com.

NEED HELP?

If you require any additional assistance, you may contact us & one of our personnel will assist you. 

Customer Care

Monday - Friday : 9:00 AM - 9:00PM EST

Saturday : 11:00AM - 6:00PM EST

Sunday : 11:00AM - 6:00PM EST

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