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RETURNS & EXCHANGES

Carbonesque is committed to the quality and craftsmanship of all our products. Your satisfaction is important to us. Complimentary return labels are available for your use within 30 days of purchase date, as long as return conditions are met:

  • Unwashed
  • Unworn
  • Original tags still on garment
  • Not tailored
  • In original packaging

EXCHANGES

Items marked on discount or "final sale" are not eligible for exchanges with the exception of discount codes provided to you. For exchanges, same policy is applied as outlined above. Once we receive your exchange item, please allow up to 5 days for inspection and approval of your exchange. Once approved, you will receive an email updating you on the status and we will ship your new items out. Please access the Carbonesque Return Center to initiate an exchange.

How to return your purchase:

Please access the Carbonesque Return Center and follow the steps, we will provide you with a complimentary return label. Please allow up to 5 business days to review and process your return.

Once your return is approved, we will issue a refund in the original payment method. Any shipping fees paid on the original order are not refunded. You will receive an email upon successful approval of the return.

RETURNS & EXCHANGES

Carbonesque is committed to the quality and craftsmanship of all our products. Your satisfaction is important to us. Complimentary return labels are available for your use within 30 days of purchase date, as long as return conditions are met:

  • Unwashed
  • Unworn
  • Original tags still on garment
  • Not tailored
  • In original packaging

EXCHANGES

Items marked on discount or "final sale" are not eligible for exchanges with the exception of discount codes provided to you. For exchanges, same policy is applied as outlined above. Once we receive your exchange item, please allow up to 5 days for inspection and approval of your exchange. Once approved, you will receive an email updating you on the status and we will ship your new items out. Please access the Carbonesque Return Center to initiate an exchange.

How to return your purchase:

Please access the Carbonesque Return Center and follow the steps, we will provide you with a complimentary return label. Please allow up to 5 business days to review and process your return.

Once your return is approved, we will issue a refund in the original payment method. Any shipping fees paid on the original order are not refunded. You will receive an email upon successful approval of the return.

SUPPORT

Need Help?

If you require any additional assistance, you may contact us & one of our personnel will assist you.

Customer Care Hours

Monday - Friday : 9:00 AM - 9:00PM EST

Saturday : 11:00AM - 6:00PM EST

Sunday : 11:00AM - 6:00PM EST

RETURN POLICY

Carbonesque is committed to the quality and craftsmanship of all our products. Your satisfaction is important to us. Complimentary return labels are available for your use within 30 days of purchase date, as long as return conditions are met:

  • Unwashed
  • Unworn
  • Original tags still on garment
  • Not tailored
  • In original packaging

Any shipping fees paid on the original order are not refunded.

 

How to return your purchase:

Please access the Carbonesque Return Center and follow the steps, we will provide you with a complimentary return label. Please allow up to 5 business days to review and process your return.

 

NEED HELP?

If you require any additional assistance, you may contact us & one of our personnel will assist you. 

Customer Care

Monday - Friday : 9:00 AM - 9:00PM EST

Saturday : 11:00AM - 6:00PM EST

Sunday : 11:00AM - 6:00PM EST

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